Privacy & Data Protection Policy

We, Hurley House Limited, are committed to protecting and respecting your privacy.This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.
Please contact us if you wish to speak to us about anything contained in this policy or you wish to find out more about our data protection policy generally.

Information we may collect about you
We may collect and process the following data about you:

  • The information may include your name and address, your email address, payment details and other personal details;
  • Information we ask you for, when you make your reservation over the telephone;
  • Information that you provide by filling in forms on our site hurleyhouse.co.uk. This includes information provided at the time of subscribing to our mailing list, making a reservation in our restaurant or hotel, as well as requesting further contact. We may also ask you for information when you report a problem with our products or services;
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • During your visit or stay, we record your itemised spending to properly assemble your bill. This may include your room rate and other expenses billed to your room, as well as other consumption you may have made in our restaurant and/or bar. We also record this information to comply with financial reporting requirements, including those imposed by auditors and government regulators;
  • We may also collect certain information as required by local laws (e.g. passport or ID number);
  • Certain information regarding your service preferences may be also stored centrally by us;
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Information we may collect about your computer or device
We may collect information about your computer or device, including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns and does not identify you personally. It may also be passed in aggregated statistical format to the third-party service provider who facilitates visitor access to our site.

Where we store your personal data
The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for one of our service providers. Such staff may be engaged in, among other things, the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology.

How do we use the information
We use information held about you for the following purposes:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To notify you about changes to our service;
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

If you do not want us to use your data in this way, you can simply send us a request asking to be removed from our database.

When do we disclose your information
We may disclose your personal information to our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We never disclose or pass on your personal information to third-parties, except in the following circumstances:

  • If Hurley House Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Hurley House Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Contacting you
We will contact you by email in order to provide you with marketing information about our offers and promotions which we believe would interest you in a way that is targeted and relevant. At the bottom of any marketing emails you will have a clearly marked unsubscribe option from future mailings.

Your rights
You have the right to access information held about you. Your right of access can be exercised in accordance with any laws or regulations applicable at the time.
You also have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at Hurley House Hotel Limited, Henley Road, Hurley, Berkshire SL6 5LH. You can also, at any time, unsubscribe from our mailing list via the link provided on each communication mailer
We will aim to remove your data from our systems as soon as possible after you ask us to do so. We may not be able to remove your data where it is embedded in our IT systems or we are required to retain it for legal or regulatory purposes. Where we do retain it in these circumstances it will be subject to restricted access rights.
You have the right to withdraw, at any time, any consent you may have given us to use your data. On withdrawal of your consent we will not be able to provide our services to you and we shall have no liability for our failure to be able to do so as a result. We may still be obliged by law to retain and use your information.
Our site may, from time to time, contain links to and from the websites of select partners or service providers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact
Questions, comments and requests regarding this privacy policy should be addressed to Hurley House Hotel, Henley Road, Hurley, Berkshire SL6 5LH.

Information about our use of cookies
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Our website uses cookies to distinguish your computer or device from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

We use analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We also use functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

You can find more information about cookies and their use on the following website: http://www.aboutcookies.org.uk/

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Social Media Terms & Conditions

Hurley House Limited enjoys interacting with you on public social media platforms via its hotel accounts.

If you respond to our brand’s questions and/or posts or otherwise post content on or via our official presence via these platforms, we may use or republish your posted text, photo, video or other materials (collectively ‘Content’) as outlined below.

Our official brand and hotel presence on social media platforms includes Facebook, Twitter, Instagram, LinkedIn, Google+ and YouTube. By posting or otherwise making available any content responding to or communicating with us on or via our official brand presence on social media platforms/sites and branded hashtags (including and without limitation Facebook, Twitter, Instagram, LinkedIn, Google+ and YouTube), you represent and warrant that you are 18 years of age or older and that you agree to the following terms and conditions:

You irrevocably grant Hurley House Limited, its affiliates, licensees and assign a royalty-free, perpetual, non-exclusive, unrestricted right and global license to copy, reproduce, modify, edit, adapt, translate, create derivative works of, publish, post, distribute, publicly perform, sublicense, or otherwise provide to others, your Content in any and all media, formats and channels (now in existence or hereinafter developed) for any purpose, including advertising and commercial purposes.

Because we appreciate that you want to be recognised by us and our hotel with what is commonly referred to as a “shout-out,” we will try to credit you as the author/source of the Content by referring to your social media platform handle or identifier. (By posting, you agree that we may identify you as the author/source of the Content.)

We might use any really good ideas, suggestions, developments, and/or other material offered to us via your posted Content without any attribution or compensation to you. By sending us Content as yourself, you represent and warrant that the Content does not violate or infringe any rights of any third party, including, but not limited to, copyright, trademark, rights of publicity and privacy.

You warrant and represent that all testimonials, endorsements and/or advertisements contained in your posted Content are truthful, accurate and represent your opinion and personal experience.

If any third-party content is included in your posted Content you must obtain permission from the content owner and attribute/credit such content to the owner.

We ask that you abide by the following simple rules that will prevent us from deleting and otherwise blocking you:

  • Please don’t post any Content that is disruptive, abusive, vulgar, profane, obscene, hateful, threatening, harassing, defamatory, or which discloses personally identifiable information or private or personal matters concerning any person;
  • Don’t post any Content that you don’t have the right to post/transmit (and grant us the rights above) under applicable law or under contractual or fiduciary relationship;
  • Be respectful to others when making any statement on social media and never post anything that might be offensive to others, such as sexual comments or racial slurs, talk of religion or politics.

You agree to hold Hurley House Limited and our parent company (sometimes referred to herein as “us” or “our”) harmless and defend and indemnify us from any claim, disputes, demands, proceedings, cause of action, judgments, damages, liabilities, losses, costs or expense of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed which may arise out of or are in any way connected with your posted Content and/or your use of our official presence on social media platforms.

To the extent permitted by law, we and third parties connected to us hereby expressly exclude (i) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; (ii) any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • Loss of income or revenue;
  • Loss of business;
  • Loss of profits or contracts;
  • Loss of anticipated savings;
  • Loss of data;
  • Loss of goodwill;
  • Wasted management or office time.

For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

WEBSITE TERMS OF USE AND ACCEPTABLE USE POLICY

Information about us
Hurleyhouse.co.uk is a site operated by Hurley House Limited (we or us). We are registered in England under company number 9268092 and have our registered office at St Bride’s House, 10 Salisbury Square, London EC4Y 8EH. We are a limited company.

Accessing our site
Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

When using our site, you must comply with the provisions of our acceptable use policy contained in this document. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly
We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.

Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. to the extent permitted by law, we and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • Loss of income or revenue;
  • Loss of business;
  • Loss of profits or contracts;
  • Loss of anticipated savings;
  • Loss of data;
  • Loss of goodwill;
  • Wasted management or office time.

For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site
We process information about you in accordance with our privacy policy link. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Contacting you
If you have given your consent, we will contact you by email in order to provide you with marketing information about our offers and promotions which we believe would interest you. At the bottom of any marketing emails, you will have a clearly marked option to unsubscribe from future mailings.

Viruses, hacking and other offenses
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site
Our site must not be framed on any other site, nor may you create a link to any part of our site. If you wish to make any use of material on our site, please address your request to Hurley House, Henley Road, Hurley, Berkshire SL6 5LH.

Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trademarks
Hurley House and Hurley House Hotel are registered trademarks of Milu Hurley Limited.

Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns
If you have any concerns about material which appears on our site, please contact Hurley House, Henley Road, Hurley, Berkshire SL6 5LH.

Acceptable Use Policy 
This acceptable use policy sets out the terms between you and us under which you may access our website hurleyhouse.co.uk (our site). This acceptable use policy applies to all users of and visitors to our site.

Your use of our site means that you accept and agree to abide by all the policies in this acceptable use policy, which supplement our terms of website use detailed above.

Information about us
Hurleyhouse.co.uk is a site operated by Hurley House Limited we or us). We are registered in England under company number 9268092 and have our registered office at St Bride’s House, 10 Salisbury Square, London EC4Y 8EH. We are a limited company.

Prohibited uses
You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
  • For the purpose of harming or attempting to harm minors in any way;
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use detailed above;
  •  Not to access without authority, interfere with, damage or disrupt any part of our site;
  • Any equipment or network on which our site is stored;
  • Any software used in the provision of our site; or
  • Any equipment or network or software owned or used by any third party.

Suspension and termination
We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with this acceptable use policy constitutes a material breach of the terms of use www.dorchestercollection/en/terms upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site;
  • Issue of a warning to you;
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • Further legal action against you;
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.