Reservations Manager
Hurley House – a multi-award-winning boutique hotel, is set in a countryside location, less than 10 minutes’ drive from Henley-on-Thames, Marlow and Maidenhead. We pride ourselves on creating unforgettable experiences for our guests and it’s the detail that makes us exceptional.
We are looking to recruit a full-time Reservations Manager, with marketing experience. We are offering a salary of up to £40,000 per annum, for 48 hours/5 days a week shift system, including evenings, weekends, and bank holidays.
The primary focus of the role is promoting and marketing the hotel rooms and event spaces, as well as managing all day-to-day enquiries and booking requests, for the Hotel and/or Restaurant.
Previous experience in a high-end hospitality operation as a Reservations Manager or Supervisor is essential, as well as a passion for providing excellent personal service.
Working as part of the management team, you will be need to be ambitious and flexible to adapt to a variety of scenarios and situations. You should be confident in your knowledge of the venue and our offering.
MAIN DUTIES:
- Taking Reservations calls and replying to email enquiries
- Producing weekly and monthly departmental reports
- Responding to all guests feedback
- Building and maintaining strong working relationships with colleagues, corporate clients and guests, ensuring an inspirational service is delivered at all times
- Maintaining and delivering consistently high standards, providing industry-leading service to every customer
- Dealing with any complaints and finding satisfactory solutions
- Conducting reception desk duties
- Working closely with the Events Team in promoting the hotel rooms and event spaces
- Conducting show arounds when required
ESSENTIAL KEY SKILLS:
- Strong working knowledge of all the Front Office operations
- Excellent communication and customer service skills
- Exceptional attention to detail and organisation
- Previous experience using Avondata (RezControl) Hotel & Events booking system and ResDiary, Restaurant Reservation system will be an advantage
THE PACKAGE ON OFFER:
- Competitive basic salary of up to £40,000 per annum
- Complimentary meals on duty
- 28 days holiday including bank holidays
- 50% staff discount on food and beverage when dining off-duty
- Full company induction and training
- Generous recommend a friend scheme
- BUPA Healthcare cash plan
Please be aware that the hotel is located in a rural location; having your own transportation arrangement is essential.
We look forward to hearing from you!