Reservations Manager

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Hurley House – a multi-award-winning boutique hotel, is set in a countryside location, less than 10 minutes’ drive from Henley-on-Thames, Marlow and Maidenhead. We pride ourselves on creating unforgettable experiences for our guests and it’s the detail that makes us exceptional.

We are looking to recruit a full-time Reservations Manager. We are offering a competitive salary, negotiable based upon experience, for 48 hours/5 days a week shift system including evenings, weekends and bank holidays.

The primary focus of the role is managing all day-to-day enquiries and booking requests, for the Hotel and/or Restaurant

Previous experience in a high-end hospitality operation as a Reservations Manager or Supervisor is essential, as well as a passion for providing excellent personal service.

Working as part of the management team, you will be need to be ambitious and flexible to adapt to a variety of scenarios and situations. You should be confident in your knowledge of the venue and our offering.

  • Taking Reservations calls and replying to email enquiries
  • Producing weekly and monthly departmental reports
  • Responding to all guests feedback
  • Building and maintaining strong working relationships with colleagues, corporate clients and guests, ensuring an inspirational service is delivered at all times
  • Maintaining and delivering consistently high standards, providing industry-leading service to every customer
  • Dealing with any complaints and finding satisfactory solutions
  • Conducting reception desk duties
  • Previous experience using Avondata (RezControl) Hotel & Events booking system and ResDiary, Restaurant Reservation system will be an advantage
  • Strong working knowledge of all the Front Office operations
  • Excellent communication and customer service skills
  • Exceptional attention to detail and organisation
  • Competitive basic salary of up to £35,000 per annum
  • Quarterly Bonus based on business profitability
  • Complimentary meals on duty
  • 20 days holiday and 8 bank holidays
  • 50% staff discount on food and beverage when dining off-duty
  • Full company induction, training, and career progression
  • Generous recommend a friend scheme
  • BUPA Healthcare cash plan

Please be aware that the hotel is located in a rural location; having your own transportation arrangement is essential.

We look forward to hearing from you!

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